UK Standard Delivery £4.00
All standard delivery orders will be shipped via Royal Mail Second Class, this is a tracked service and you will receive a tracking number after dispatch. Orders are dispatched within 1 working day of receiving payment. This excludes Sundays and Bank Holidays. Royal Mail estimate delivery within 2-3 working days.
Worldwide Shipping £8.75 (excluding Australia)
All worldwide orders will be shipped via Royal Mail Tracked & Signed delivery method. This ensures a safe delivery in timely manner. You will receive a tracking number after dispatch. Orders are dispatched within 1-2 working day of receiving payment. This excludes Sundays and Bank Holidays. Royal Mail estimate delivery within 5-10 working days.
All worldwide orders will be shipped via Royal Mail Tracked & Signed method. This ensures a safe delivery in a timely manner. You will recive a tracking number after dispatch. Orders are dispatched within 1-2 working days of receiving payment. This excludes Sundays and Bank Holidays. Royal Mail estimate delivery within 5-14 working days.
Please note, any products which state 'Shipping & Delivery' within the product listing, will be charged the delivery price stated on listing. This will be applied at time of checkout. This applies to items in our Home section marked with * in the description. This is normally due to quantity or weight.
A polite reminder that it is an illegal offence to claim an item is lost or stolen, when you have in fact received it.
International Taxes and Custom Charges
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. eollie is not responsible for any additional taxes and customs charges that are requested during the shipment of your order.
If you have any questions or concerns regarding import taxes and customs duties, please contact our Customer Care team prior to placing your order.
We accept returns within 7 working days of purchase. We can not offer exchanges at this time.
Customer is responsible for returns shipping cost unless product is faulty.
Returns must be sent back with all labels attached and in original packaging. For Jewellery packaging must be un-opened and sealed in original packaging, for hygiene reasons any returned jewellery that has been opened or used will be disregarded.
Please be careful when trying clothing on pets as stained items can not be returned.
How to process your return:
Send an email to firstname.lastname@example.org referencing your customer order number along with a brief explanation of your return. Once your return has been accepted by eollie, you will be notified of our returns address where you need to return your package.
We do not offer free returns, customer is responsible for return delivery. eollie can not be held responsible for return shipping costs, international duties, taxes, shipping loss, or damage of returned goods. We advise returned packages are sent via a recorded delivery for your own protection.
Your returned item/s will be refunded excluding shipping cost, within 7 working days of receipt. You will be emailed a return and refund confirmation at the time.
eollie reserve the right to reject any returns that do not comply with the conditions stated above, if your package is not accepted as a return, you will be notified, it will be sent back to you at your own expense and a refund will not be issued.
For any questions and concerns regarding the delivery and return process, please feel free to email email@example.com